Returns & Exchanges
- All return/exchanges must be received within 14 days of the original shipment date
- All SALE items are FINAL & cannot be returned or exchanged.
- All items must be returned in their original, unworn, unwashed and smoke-free condition with the Returns & Exchanges Form enclosed.
- All items must be returned with their original tags attached. Clothing returned without original tags or not in compliance with our return/exchange policy will be refused or charged a up to a 50% restocking fee.
- Shoes must be returned with their original shoebox. The shoebox must be returned undamaged.
- Jewelry and bags must be returned with original box or bag.
- Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
- Damaged items are only valid for an in-store credit only. Damaged items must be reported within 3 days of scanned delivery and prior to wearing the garment. Please contact us prior to returning any damaged or defective items.
- Items not received upon expected delivery, need to be reported within 2 business days of the scanned delivery.
- Items received as a gift are only valid for an in-store credit.
- Refund requests made to expired credit cards will be issued in the form of a store credit.
- Please email email@example.com for approval & instructions on even exchanges.
- Please review our Return & Exchange Policy above to make sure you have met all the return requirements. Items returned that do not meet all the return requirements will not be accepted & additional postage will have to be paid to have the item returned to you.
- You will need to send an email to firstname.lastname@example.org with notice of your return before sending it.
- Please note that all returned items must be received in the condition they were sent to you. So please fold them nicely and place them in secure packaging before sending them to us. Please Send to: StitchBee Returns, 38 Kansas Ave, Fort Leavenworth, KS 66027
- Download and print the Returns & Exchanges Form to include with your package.
We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2–5 business days. The original form of payment will be credited. You will receive an email when your return is processed. Please note that it may take up to two billing cycles for the credit to appear on your monthly credit card/bank statement.